Terms and conditions - Faraone Store
TERMS AND CONDITIONS
General conditions of Sale
The products purchased on www.faraonestore.com are sold directly by FARAONE STORE, a company governed by Italian law, with registered office in via San Pietro, 63 - Casoria (NA) Italy, registered in the register of companies of Naples under no. 0783771210 REA n. NA-913527. Tax Code / VAT number 0783771210.
The offer and sale of products on the website www.faraonestore.com are governed by these General Conditions of Sale.
The General Conditions of Sale can be periodically updated and modified. Those published on www.faraonestore.com accepted at the time of check out are considered effective and binding.
Please read the terms and conditions of sale carefully before proceeding with the purchase.
How to purchase
For each product chosen, a descriptive card is displayed, with the image and the essential characteristics, by way of example: the color, the size, the unit price.
The images and colors of the products offered for sale on www.faraonestore.com may not correspond to the actual ones due to the Internet browser and / or monitor used. FARAONE is not responsible for any inaccuracies due to a particular configuration of the computer or its malfunction.
The products offered for sale and the relative price are those indicated on www.faraonestore.com
If, at the time of the order, the products are not available, the corresponding size is not displayed and the wording SOLD OUT (i.e. TERMINATED) appears.
If, due to the simultaneous purchase by several customers, the ordered product is no longer available, an order cancellation e-mail is sent.
FARAONESTORE.COM may change the products offered for sale on www.faraonestore.com and the relative price at any time and without notice.
The price of each item is indicated in Euros.
The cost of shipping is indicated before payment.
The execution of the purchase order implies knowledge of these general conditions of sale and their unconditional acceptance.
Orders are filled by following the steps and instructions specified on the site.
The purchase of the products offered for sale on www.faraonestore.com can be made by consumers / customers who have reached the age of majority and who act exclusively on their behalf.
The sale and / or distribution of products purchased on www.faraonestore.com is prohibited.
FARAONESTORE.COM reserves the right to evaluate the acceptance of orders received.
FARAONESTORE.COM will notify the customer via e-mail of any inability to accept the orders received.
Upon conclusion of the purchase, the Customer receives written confirmation of the ordered product, the amount to be paid, with details of the product price and shipping costs.
Terms of payment
FARAONESTORE.COM accepts the following payment methods:
Credit cards (including prepaid, Postepay), Paypal, Stripe, Scalapay, BancaSella.
FARAONESTORE.COM accepts payments made with the following credit and debit cards: Visa, MasterCard, American Express, Maestro, Paypal, Stripe.
Any other payment formulas can only be accepted at the discretion of FARAONE STORE. For more information and / or clarifications you can send an email to firstname.lastname@example.org ordered products remain the property of FARAONE STORE until the relative price is fully collected.
Information on shipping methods are indicated at the time of purchase.
All purchases are delivered via the DHL courier. We do not ship to post office boxes.
Faraone Store provides free delivery throughout Italy.
Abroad, on the other hand, is always subject to a fee, depending on the destination area.
Delivery areas and PAYPAL INFO
The delivery of the products is made to the customer's address by attaching a mobile and / or landline number to be affixed to the courier's bill (we do not ship to PO boxes). All orders received with PAYPAL PAYMENT will be shipped ONLY AND EXCLUSIVELY TO THE ADDRESS DESIGNATED BY PAYPAL. Therefore it is useless to provide addresses other than those registered on Paypal. All this takes place to guarantee the buyer and the seller a correct use of the guarantees provided by the aforementioned payment method. Orders can be shipped to the address designated by the customer only if payment is made by credit card or bank transfer.
Delivery of products varies depending on where the item is located. We have 7 stores, so the item will first be recovered from our stores, then delivered to our warehouse / sorting and then shipped to the customer. Usually everything can take place within 1/2 working days or at most within 3 working days.
Deliveries are made and guaranteed by the courier DHL. All orders are delivered by the same courier from 9:00 to 15:00 from Monday to Friday. The shipper requires the recipient's signature "for receipt" at the time of delivery.
The Customer is requested to provide a valid address with mobile or landline attached to which the goods will be delivered during delivery times. Please promptly indicate any change of address or particular delivery times.
Once the shipment has been made, it is not possible to change the destination address; in this case the new shipment will be charged to the customer.
At the time of shipment, FARAONE communicates the shipment number of XXX to the Customer by e-mail.
Any delivery delays exceeding 7 days. working hours must be promptly reported to our Customer Service (email@example.com). We will immediately trace the aforementioned shipment.
The Customer can follow the status of the shipment on the DHL website by entering the number of their shipment, through the LINK provided by us via email.
The web page presents the exact and updated movements of the shipment.
Receipt of the goods
To ensure the safety of the shipment, the shipper asks for the recipient's signature "for receipt" at the time of delivery; if this is not possible, the goods are not delivered.
If, at the time of delivery, the external appearance of the package has imperfections, the Customer must open the package in the presence of the carrier.
We recommend checking the goods upon delivery and verifying that the quantity of products delivered corresponds to what was ordered, that the packaging is intact, undamaged, or in any case not altered. Any anomalies must be noted in writing on the courier's delivery note.
Any problems in delivery must be promptly reported to our Customer Service and in any case within 10 days of order confirmation.
If the packaging is damaged upon delivery, we recommend that you refuse the goods or indicate on the delivery note that you accept a damaged package.
Once delivered to the address indicated and collected, the goods are no longer insured.
RETURNS AND EXCHANGES
If the products do not satisfy the customer, a refund or exchange can be requested within 14 days from the delivery date.
The conditions for exchanges and returns are as follows:
The purchased goods can be returned within 15 days from the delivery date.
Returns made after the deadline indicated can only be accepted at the discretion of FARAONE, which reimburses the full cost of the products returned by the Customer as long as they are accompanied by a return authorization issued by Faraone Store srl. The refund, excluding shipping costs, is credited to the same credit and debit card used for the purchase or to the current account used for the bank transfer or via Paypal.
To carry out the return procedure it is necessary to send an e-mail to MAIL at firstname.lastname@example.org to obtain authorization or by contacting our customer service at 081/7597236
FARAONE will notify the DHL courier for the collection of the aforementioned goods to our warehouse / sorting. After having inspected the goods (which must be intact and provided with a receipt and tag), the return will be made as soon as possible.
Unauthorized returns are not accepted. The return is accepted only if the procedure indicated in this paragraph is followed.
The products must be returned in their original packaging to ensure that they are not damaged during shipping.
The return of the product involves the payment of the shipping costs to be paid by the customer.
For the return, follow the procedure by contacting customer assistance on email@example.com or calling 08118911741. The refund of the price of the returned products takes place within 15 days from the date on which FARAONE received the returned product in the indicated conditions.
Conditions of return
The products to be returned must not have been worn, used or damaged. They must still have all the original tags.
The shoes must be tried on on a carpet and returned in the original box, which is an integral part of the product. Shoes returned without a box or in a damaged box can be refused and returned to the customer.
Underwear and swimwear must be tried on over your underwear and without removing the protective sticker.
If the sticker should if it is removed or the garments crumpled, the return will not be accepted and will be sent back to the customer.
Returns that do not meet all the required conditions will not be accepted.
It is possible to replace the purchased product with another similar or different size within 14 days from the delivery date and on condition that it is available.
Exchanges requested after the deadline indicated can only be accepted at the discretion of FARAONE. To make the exchange it is necessary to send an e-mail with the exchange request to firstname.lastname@example.org or by telephone. To change, wait for the change authorization issued by FARAONE.
Unauthorized exchanges are not accepted. Please refer to the methods indicated in the paragraph "Return Procedures".
The replacement product will be sent to the Customer by DHL courier.
Products received already damaged or showing lack of conformity are considered defective.
It is possible to request the exchange of the defective product within 10 days from the delivery date, following the same steps as for Returns / Exchanges.
In such cases, FARAONE will replace the defective item with an identical one, if available, or repair it if possible.
The replacement product will be sent to the Customer by courier without further shipping costs.
If the replacement or repair of the product is not possible, FARAONE will proceed with the refund. The re-credit, including shipping costs in the case of a defective product at the origin, is made on the same credit and debit card used by the Customer for payment.
Customers who are not satisfied with the product received can return them within 15 days from the delivery date.
Please refer to the same methods for returning the products expressed in the Returns / Exchanges paragraph.
The refund of the price of the returned products takes place within 15 working days from the date on which FARAONE received the returned product in the indicated conditions.
The re-credit is made to the same credit and debit card used by the Customer for payment, shipping costs excluded (unless the products are originally defective).
LEGAL NOTES AND CONDITIONS OF USE
Legal notices and conditions of use
The www.faraonestore.com site is managed by FARAONE. The access and use of this site presuppose the reading, knowledge and acceptance of these General Conditions and the Privacy Regulations.
FARAONE can update the General Conditions of Use and the Privacy Regulations at any time.
Security and personal data
FARAONE has adopted suitable security measures to protect the data and personal information provided from unauthorized access or use.
The bank details are not registered or kept on the faraonecalzature.it website, but are stored in a secure database of the bank used by FARAONE and which appears on the transaction page exclusively for the purpose of the commercial transaction.
Although FARAONE has taken all possible precautions to guarantee the security of personal data, it must be borne in mind that the transmission of data over the internet is never completely secure and that any information disseminated online could be collected and used by different subjects. by those to whom it was directed.
The Privacy Regulation governs the processing of personal data communicated to FARAONE through the website www.faraonestore.com FARAONE may modify, supplement and / or rectify the Privacy Regulation at any time; consult the current text in the dedicated section "Privacy".
All the content of the website www.faraonestore.com (drawings, illustrations, photographs, texts, graphics, descriptions, trademarks, images, videos) is the exclusive property of FARAONE or licensed to it for use.
It is forbidden to reproduce, distribute, publish, disseminate, copy, modify or sell by any means, partially or totally, the content of the website www.faraonestore.com. It is possible to print material only for personal and non-commercial use.
LIMITATION OF LIABILITY - DISCLAIMER OF WARRANTY
Limitation of Liability - Disclaimer of Warranty
The website www.faraonestore.com may contain any imperfections and FARAONE does not guarantee that they will be corrected.
The www.faraonestore.com site and its content are provided "as is" and "as available".
By using the site, the User bears all the risks associated with such use and assumes full responsibility for any non-use, loss of data and costs due for assistance and hardware repairs. and / or the software employees in relation to the site. The User also undertakes not to hold FARAONE responsible in any way for any damage resulting from or caused by the use of the site or related to it.
Applicable law and competent court
These Conditions are governed by Italian law.
In the event of disputes, the Court of NAPLES has exclusive jurisdiction.
Pursuant to art. 64 Legislative Decree 6 September 2005 n. 206 the right of withdrawal can be exercised only by natural persons acting for purposes unrelated to their business or professional activity.