Returns

If for any reason the customer is not satisfied with their purchase, unworn items can be returned for size / color change, store credit or refund within 14 days from the date of receipt of the goods.

Return instructions

To request a return authorization, you need to access the site, go to the CONTACT US section by filling out the form or write to us at whatsapp number +39 3755164139. Specify the order and the items to be returned, and indicate the type of compensation desired. Once the procedure has been completed, FARAONE STORE will send a confirmation by e-mail, containing the return authorization, the shipping label and the instructions to be followed to return the goods.

The return shipment made with the courier indicated by FARAONE STORE will be FREE.

(Shipping costs incurred during the order creation phase will not be refunded)

If the return is sent back using a different courier, all costs will be borne by the customer.

The return shipment must take place within 14 days of receiving the order.

There are 3 types of compensation:

Size / color change

It is possible to change only for a different size or a different color of the same item, if available. The new item requested can be returned following the same procedure.

Store Credit

As soon as the return is received and processed, a code of the total value of the returned items will be sent to the customer, to be used for subsequent purchases. Any cost originally incurred for shipping the order will be included in the Store Credit only if all the items purchased are returned.

The Store Credit:

it can be used only once within 3 months from the time of return;

it cannot be combined with other Store Credit;

it must be used entirely in an order of equal or greater value.

Reimbursement

The refund will be made as soon as the return arrives at the FARAONE STORE warehouses and the items are checked.

For orders paid by Credit Card, Paypal, Scalapay, Apple Pay, Google Pay, the refunded amount will be available to customers in about 7 days, and will still be visible on the next card statement. The timing may vary slightly depending on the banking system.

The amount will be returned to the account used and it will not be possible otherwise.

TERMS AND CONDITIONS

The garments must not have been worn, washed or altered and must not show any signs of use. The soles of the shoes must be in perfect condition and show no signs of any kind.

Each garment must be returned with all labels and tags attached, and including all original packaging and accessories (dustbags, hangers, clothes covers, etc.) received with the order.

All footwear and accessories must be returned together with their original box, which is considered to all intents and purposes an integral part of the product itself and which must not have been damaged and / or altered in any way, nor used as a single external packaging.

Swimwear and underwear (bikinis, briefs, boxers etc.) must be tried on over your personal underwear. Returns will be refused and sent back to the customer if the items show signs of use.

Returns must be shipped inside the FARAONE STORE box including the self-adhesive closure on the lid. In the absence of our box, another suitable packaging can be used to ship the items.

In the event that the customer receives defective goods, or that errors occur in shipments by FARAONE STORE, the customer is invited to immediately contact info@faraonestore.com or whatsapp +39 3755164139 FARAONE STORE reserves the right to request photographic evidence before authorizing returns for defective goods and paying the shipping costs for returning the goods to their premises.

Returns authorized by FARAONE STORE must be shipped from the same country in which the original order was delivered.

FARAONE STORE reserves the right not to accept returns shipped with couriers other than that indicated in the email with the return instructions if the delivery involves additional costs for FARAONESTORE.COM or requires collection at a branch of the courier itself.

FARAONE STORE also reserves the right to refuse unauthorized returns or returns that do not comply with all the conditions provided.

In these cases, the goods will be returned to the sender at the original shipping address.

The right of withdrawal for contracts concluded on the FARAONE STORE site is excluded in accordance with art. 59 of the Italian Consumer Code regarding:

a) the supply of sealed goods which are not suitable for return for hygienic reasons or related to the protection of health and have been opened after delivery.